Material Hygiene & Returns
THE HYGIENE STANDARD & GUARANTEE
Due to the intimate nature of our medical-grade, non-porous silicone products, we cannot accept returns once the security seal or packaging is opened. This rigorous standard is an essential pillar of our wellness philosophy, ensuring the hypoallergenic integrity and safety of every engineered masterpiece.
TECHNICAL WARRANTY & DEFECTS
Every LUXLANE product is vetted through doctorate-level inquiry and mechanical testing. Should an engineered masterpiece arrive with a technical flaw or manufacturing defect, our Wellness Team will provide an immediate evidence-based resolution. Please contact the concierge for assistance with a warranty claim.